Refund Policy
JathakaPorutham.com is committed to fair and transparent billing. This page explains when a refund applies, when it doesn't, and how to request one.
Digital Service Nature
Jathaka Porutham reports, Jathakam reports, and related astrology calculations on this platform are generated instantly and delivered digitally the moment payment is confirmed. Because the report is computed and made available to you immediately, it is treated as a delivered digital product from that point onward, similar to other instant-delivery digital services.
We still want every customer to be treated fairly. If something goes wrong on our end — a technical failure, a duplicate charge, or a report that could not be generated — you are entitled to a full refund as described below.
Eligible for a Full Refund
Not Eligible for a Refund
Since the report is generated and delivered instantly, refunds cannot be issued for the following reasons:
Please double-check name, date, time, and place of birth before submitting — these directly determine the accuracy of your report and cannot be corrected after payment.
How to Request a Refund
Contact Us
Reach out within 7 days of payment via the Contact Us page, with your order reference and payment ID.
We Verify
Our team checks the payment gateway and order logs to confirm whether the issue qualifies under this policy.
Refund Issued
Approved refunds are credited to the original payment method within 5-7 business days via Razorpay.
All payments and refunds on JathakaPorutham.com are processed through the official BIS Matrimony business account, as part of our matrimonial services. For refund requests or payment queries, please use the Contact Us page.